We can utilize our system related application to access the IP and port of the controller but the port does not show up in the port scanner software? Why is that? Do some ports that simply do not show up during a port scan, even though the port works?
Could you please submit a ticket? https://support.radmin.com/index.php?/Tickets/Submit/RenderForm/3
We`ll do our best to help you to fix this problem.