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I can't connect to the server

Yesterday I have installed a Radmin VPN, my friend have created a server and I cannot connect. The program writes "connecting", and then after a long time "time is up". Then I have tried to create a server and the same problem. I have WIN10, firewall is turned off. Does anybody know how I can fix this? Thank you.
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Radmin Club Team
09/05/2019 18:49:29
Hello,

1. If you are using Radmin VPN ,check if ports 17000-18000 are open and  there is no block in firewall and antivirus (on both PC, local and  remote).ъ
2. Can you ping the remote PC?
3. Do you use Radmin Server and Viewer?

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