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RADMIN LICENCE ISSUE

We had to swap and rename our workstation. Of the original 250 licenses, there are no more left, although around 40 licenses should still be available. I had opened an email and a ticket for this. So far, after weeks, I have received no response from FAMATECH. Is this the usual professionalism one would expect from a Russian company?
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Radmin Club Team
03/10/2021 15:35:27
Hello,

what was you ticket number?
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Radmin Club Team
03/10/2021 15:39:21
Hello,

If your ticket is MEF-783-46608, the answer was sent and this ticket was closed because we didnt get a response from you.
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GW
03/10/2021 16:50:25
That's my Ticked-ID and i did not go any reaction from Famatech, expect the ticket.  
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Radmin Club Team
03/18/2021 19:16:01
Hello,

This ticket was answered as soon as it was processed. I sent you an email with answer, because the previous answer was likely blocked by your mail filters.
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