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Advanced IP Scanner not starting

Hello My Advanced IP Scanner V2.5.3850 has suddenly refused to open when  I click on it. I have uninstalled it - restarted pc and redownloaded  and still wont open when I double click it. I am using Windows 10 1909.  Any suggestions would be appreciated. Thanks Gary
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Radmin Club Team
07/24/2020 14:51:25
Hello,

You need to remove this registry branch
HKEY_CURRENT_USER\Software\Famatech\advanced_ip_scanner
and install it again.
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07/25/2020 06:16:23
Hi Thanks I did as you suggested but unfortunately same result
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Radmin Club Team
07/27/2020 16:06:16
Hello,

How do you install and run the program? is it shown in Task Manager?
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07/28/2020 01:50:29
Hi I install it using the installer Advanced_IP_Scanner_2.5.3850.exe. I have tried clicking on the exe file and running it as administrator and same result and no I cannot see it in task manager. When I doubleclick the icon I get a brief view of the hourglass and then nothing - as if I hadn't clicked at all. I put another new drive into my pc and formatted that and installed windows 2004 and it ran once and now has the same issue as my previous drive. Thanks Gary
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Radmin Club Team
07/31/2020 15:19:20
Hello,

Could you please submit a ticket? https://support.radmin.com/index.php?/Tickets/Submit/RenderForm/3
We`ll do our best to help you to fix this problem.
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