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Is there a configurable Connection Timeout for an established Client Server pairing? Several of our employees connect from home [running the Viewer] to their Office Workstation [running the Server], and "randomly" and of course at an inopportune time, the connection to the Office Workstation is lost. I attribute this to the Remote ISP and the fact that the majority of other users have rock solid connections to their Office Workstations. Also, a continuous Ping running on the home systems to the Cisco Router at the office drops at this time. I have, of course, also checked the internal office Network, and from the Router to the Switch to the Workstations in question, it is a rock solid connection... ZERO ping drops over several days, other than Workstation restarts. The employees are using different ISPs and have Download speeds in excess of 60Mbps, and Upload speeds in excess of 20Mbps. Unfortunately I have not been able to examine that speed just prior to the Ping drops, but the latency on the continuous Ping does not rise precipitously. I have also had the employees stop or remove all streaming applications that may be hogging the Internet - same for other users on their home Networks. So, in the end, I see no conection to the time of day, or day of the week, that these disconects have. Connecting via an Ethernet Cable or Wi-Fi, either 2.4GHz or 5GHz, to their home Router does not affect the disconnects. Home Workstation are a mixture of Windows 10 and Windows 11, Office Workstations are all Windows 11 Pro 64bit. Remote connections are all established via TCP Port Forwards in the Cisco Router. Obviously running the latest builds of Radmin Server and Viewer - v3.5.2.1.
Using RadminVPN resolved the disconnect issue, but it impacts screen updates to a noticeable, and annoying, margin.
Is there a way to configure the Radmin Server, and or Viewer, to not freak out and drop the connection at the loss of a few Pings? Can I push the existing timeout to a higher/lower threshold on communications loss?
