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HELP! I connect with friends , I am online,But my friends keep spinning around

画板 1.png
有谁知道原因是什么以及任何解决方案?

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Comments 17
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Radmin Club Team
10/12/2023
Hello!

Please, check that remote PC of your friend in online status.

On friend PC. do this:

Stop the Radmin VPN service (Control Panel - Administrative Tools - Service), find Radmin VPN Control Service, right-click and click Stop.

You need to run cmd(command prompt), press Win + R to open the Run window:

ipconfig /flushdns

Start the Radmin VPN service (Control Panel - Administrative Tools - Service), find Radmin VPN Control Service, right-click and click "Start".

If it does not help, repeat the procedure but after rebooting the PC, press ON OFF, wait 5-10 minutes,

Radmin VPN need a time to register on servers, do not try to click often button ON/OFF .

if you have a router, please reboot it and check.

If not help, send to us logs of Radmin VPN from your PC and your friends,

for this open Radmin VPN - Help - View Log - File - Save As..- Save and send this file to us

0
10/13/2023
Thank you for replying to me
I've tried the method you mentioned, but it doesn't solve my problem.
The problem has always been that I can't connect to my friends,I'm offline on his end

But I kept spinning in circles
0
Radmin Club Team
10/13/2023
Hello!
Please, send to us Radmin VPN logs from both sides.  
0
10/13/2023
How do I send the log files to you?
0
Radmin Club Team
10/13/2023
You can use any cloud (google, dropbox ) what you want and send to us a link.
0
10/13/2023
I updated my post,The picture above is the current status
This is the log,Please help me take a look,Thanks!!!!!!
https://www.dropbox.com/scl/fi/a44sv8fu2bo8ihayiwcre/service.log?rlkey=lt0bncpoun2hibu6s50orr3rf&...
0
Radmin Club Team
10/13/2023
Hello!
Try to disable  firewall temporary
(https://www.linksys.com/be/support-article/?articleNum=143654) , on both  PCs  and recheck connection.
0
10/13/2023
Unfortunately, I turned off the firewall and it still doesn't work.
What’s even more surprising is that we both connected to a third friend
The second friend's firewall is turned on but he can connect.
0
Radmin Club Team
10/13/2023
Hello!
Try to reset the firewall settings to default, through the control panel - Windows Defender Firewall - Restore default values, Restart PC.

After Restart , go  to Radmin VPN - System- firewall exceptions - allow all applications , do it on your  PC and PC of your friend.

0
Radmin Club Team
10/13/2023
Hello!
Please,  send to us Radmin VPN logs from your PC and PC of your friend.
0
Radmin Club Team
10/13/2023
If you have any other antiviruses or firewall  on your PC or PC of your friend, try to check with switching them off temporary.
0
10/13/2023
he turned off
There are five or six of us,They all connect successfully
I am the only one who cannot connect
0
Radmin Club Team
10/13/2023

Please,  run cmd(command prompt), press Win + R to open the Run window.

Type "cmd" and click "OK" to open a regular command prompt.

At the command line, enter the command: ipconfig   /all and send the result to us

These data need from both PC.

Thank You!

0
Radmin Club Team
10/13/2023
Thank you for the sended data, we sended all your  data to developers.
0
11/13/2023
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