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Are there any known Radmin 3.5.2 issues with Laptop computers & Black Screen?

We have followed all instructions, and troubleshooting advice we can find on the Radmin Viewer Windows 10 black screen/black screen issu.  Our situation is W10 Radmin Viewer to W10 Radmin Server both running 3.5.2 and all the current updates.

We have tried Radmin Viewer on the local LAN and also from a remote workstation still black screen.

The machine are attempting to connect to is a Lenovo Thinkpad Gen 8 Carbon using the latest Intel® UHD drivers.

We would like to know

* Further suggestions to resolve this problem?

* Are other users also having the same problem?

* What is the technical reason of Radmin not working with W10?

* Can we expect any solution with future radmin viewer updates to the black screen/blank screen problem?

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎7/‎4/‎2021
OS build    19043.1110
Experience    Windows Feature Experience Pack 120.2212.3530.0

Display adapters.
Intel® UHD Graphics
Microsoft Remote Display Adapter

Generic Non-PNP Monitor
Wide viewing angle & High density FlexViewDisplay 3840X2160
Comments 1
Radmin Club Team
07/26/2021 17:30:09

Could you please submit a ticket?
We`ll do our best to help you to fix this problem.
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