- I am running the latest version of windows 10 all updates installed
- I am running the latest version of Radmin Server v3.5.2 anc client v3.5.2
- I have updated the Intel HD Graphics 530 display adapter to latest version 26.20.100.7263
- I have updated second AMD Radeon R7 A370 to latest version
- I have tried unplugging extra monitors on the host so there is only the primary monitor connected
- I have ticked the Radmin host Load Mirror driver on startup tick-box.
- I have uninstalled and re-installed Radmin v3.5.2 completely
Please help as this is my primary support PC that i use with remote access , and i am out of idea.
1. Check if there is a monitor connected to the remote PC.
2. Install the latest version of Radmin Server and Viewer.
3. Update all drivers on the remote PC.
4. Try this https://www.amazon.com/Headless-Display-Emulator-Headless-1920x1080-generation/dp/B06XT1Z9TF
1 - The PC in question is an all-in-one , with two additional monitors connected as per my post
2 - as per my post
3 - as per my post
4 - not required , see point 1
In order to figure out what is causing this could you please send us this information regarding server PC:
- Do you by any chance use Radmin on a laptop. If you are not using laptop could you please check what type of cable connects monitor to the video card.
- It`s OS version. For this you need to click on Windows button + R and type there winver. We need to know the full version of your OS (for example Version 1709 (OS Build 16299.214)
- What processor you have on server,
- What video card,
- What drivers are on the video card,
- Can you use other types of connections in Radmin including View Only (we need to know if transfer of the screen works)
- Do you see anything even if there is nothing running on the remote computer. If there is a physical monitor (some users don`t use physical monitors) is there an image on it or black.
- And could you also Right click on the start button - settings - Update and security - view installed update history and send us a screenshot of that window or write down all the latest updates.
- Please perform the following on your Radmin Server PC:
Start-> run -> msinfo32 (on Windows 10 run can be open by clicking on Windows+R)
Export the file as .txt and attach to your next letter. We will search the file and try to find what might have caused the issue.
NOTE: Please make sure the size of the uploaded file does not exceed 15 Mb.
Also have sent detailed screenshots to tech support 3 or 4 days ago still with no response -- and still have black screen between 2 W10 machines.
Not sure why tech support is taking so long to respond, in past experience over the last 15 years they generally reply in a day.
The server/remote machine is a Thinkpad Laptop, if anyone has any further suggestions please let me know.