I am reaching out to you regarding an issue I have encountered with my recent purchase; the Standard License for Radmin (Remote Administrator) 3.5.
Purchase details are as follows;
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I have successfully completed the payment process for this software, however, I am still yet to receive the activation key.
To facilitate smooth operation, the key is crucial and its absence is causing significant interruptions to the process for which the software was intended. It is also leading to the loss of valuable time that was top be put to productive use.
Your quick attention to this matter would be greatly appreciated. Feel free to contact me for any additional information that you may need to expedite this process.
I trust that this mishap is merely an oversight and not reflective of your usually reliable customer service. Anticipating a prompt resolution to this concern.
Thank you in advance for your assistance.
Kind Regards
https://helpdesk.radmin.com/open.php
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I am writing to express my dissatisfaction with an experience I recently encountered on your platform. As a customer, it's disheartening to realize that the process and prerequisite for making a purchase was not clearly defined or explicitly stated beforehand.
We are in the 21st century, a digital age where most processes, especially in e-commerce, are automated to provide a seamless experience for individuals to perform transactions. It is perplexing that your system doesn't offer this automation and instead requires the creation of a ticket following a purchase.
This unexpected troubleshooting has created unnecessary discomfort and it leads one to question the efficiency of your operations. It's my view that such crucial information should have been displayed so that customers can be aware before committing to a purchase.
I would appreciate it if the necessary steps could be taken to address this issue and improve the transparency of your purchase procedures. This would potentially enhance your customer relationship, user experience and brand perception.