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Help!

Their are three computers at my office and one at my home office which is the main computer that controls the other three remotely. One of the computers just spins ( looking at each other) when I try calling in and will not let me access ( view ) my computer. This just happened recently and I am asking for help in how to fix this problem. Can anyone tell me what to do to fix this problem ? Thank you
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Raida
Comments 9
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Radmin Club Team
01/13/2021 19:03:12
Hello,

Do you get any errors when you cant connect? Could you send a screenshot?
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01/14/2021 13:55:32
No...
sent photo when I replied on email.
Thank you
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Raida

If you did not receive the photo when I replied to your email, how do I send you a screenshot?
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Radmin Club Team
01/15/2021 14:16:20
Hello,

Could you please submit a ticket? https://support.radmin.com/index.php?/Tickets/Submit/RenderForm/3
We`ll do our best to help you to fix this problem.
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01/16/2021 15:58:30
Submitted ticket on 01/04/2021.....Ticket ID # XPU-838-4182 and never received a response or confirmation. That is why I join the community club to try and get help. Now,
what do you want me to do?

Thank you
....
Raida Abdullah  
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Radmin Club Team
01/18/2021 14:03:38
Hello,

The answer was sent on 08/01/2021 14:28. You should check you mailbox.
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01/18/2021 19:35:51
Hi, I’am sure you meant  01/08/2021! However I have checked my inbox, trash and spam, no emailregarding an answer to my question. Would you please be so kind to resend the email that has the answer to help me. Your emails, I have no problem of receiving.
Thank you
....
Raida Abdullah  
0
Radmin Club Team
01/19/2021 13:44:48
Hello,

I sent you a letter with ticket content.
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01/19/2021 16:38:22
Where do I go to retrieve the letter ? How do I retrieve the letter?

Can you just attach it to your email?
Thank you
🥲 Help
0
01/19/2021 16:44:09
 Thank you found the letter 🙂
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